How to Unsubscribe DU Daily Data Plan?

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Are you frustrated with unexpected DU daily data charges? Many DU users unknowingly subscribe to daily data bundles, leading to automatic balance deductions. Whether you activated it by mistake or no longer need it, knowing how to unsubscribe from DU’s daily data plan is essential.

DU offers several ways to cancel the daily data bundle, including SMS, the My DU app, and customer support. However, failing to deactivate it properly can result in continued deductions, affecting your balance.

In this guide, we’ll explain the step-by-step methods to unsubscribe from DU’s daily data package and stop unwanted charges. We’ll also cover the best alternatives and tips to prevent auto-activations in the future. Let’s get started on ensuring you stay in control of your DU data usage!

What Is the DU Daily Data Package?

The DU daily data package is a short-term mobile internet plan that automatically activates when a user enables mobile data without an active subscription.

DU offers multiple daily data bundles, including the 2 AED (60MB), 3 AED (100MB), and 4 AED (150MB) plans. These plans provide limited data access for 24 hours and are designed for users who need temporary internet access.

One key feature of DU’s daily data plan is its auto-renewal system. If a user does not manually unsubscribe, the package is reactivated each day, deducting the respective amount from their prepaid balance or adding it to their postpaid bill. Many users are unaware of this activation, leading to unexpected charges.

To check your active daily data plan, you can:

Dial *135# and follow the on-screen instructions
Use the My DU app to view active subscriptions
Contact DU customer support for assistance

If you do not intend to use mobile data daily, unsubscribing from these bundles is essential to prevent unnecessary balance deductions.

Why Would You Want to Unsubscribe From DU’s Daily Data Package?

Many DU users choose to unsubscribe from the daily data package due to unexpected charges and auto-renewals. These plans often activate automatically when mobile data is turned on without an active subscription, leading to unwanted Du balance deductions.

Here’s why you might want to cancel:

Automatic Activation: DU’s daily data plans start when mobile data is used without a valid plan, even for a few seconds.
Auto-Renewal Issues: If not manually deactivated, the plan renews daily, deducting from your prepaid balance or postpaid bill.
Limited Data Allowance: These plans may not provide enough data, making them less efficient than weekly or monthly options.

By unsubscribing, you can prevent unnecessary charges, take control of your spending, and switch to a better data plan that suits your needs.

Unsubscribing from DU’s daily data package is simple and can be done using three different methods: SMS, My DU App, and DU Customer Support. Each method offers a straightforward way to deactivate the plan and stop unwanted balance deductions.

SMS Method: The quickest way to unsubscribe by sending a text message with a specific code to DU’s service number.
My DU App: A digital option for users who prefer managing their subscriptions online. The app allows you to track and deactivate active bundles easily.
Customer Support: For users who are unable to unsubscribe via SMS or the app, contacting DU’s support team ensures that the subscription is manually canceled.

Each of these methods is designed to stop auto-renewals and prevent further deductions. Below, we will go through each process step by step to help you unsubscribe successfully.

Method 1: Unsubscribe via SMS (Quickest Method)

For users who prefer a fast and easy method, unsubscribing via SMS is the best option. DU offers different codes to deactivate daily data bundles, depending on the plan you are subscribed to.

Here’s how you can stop the DU daily data package via SMS:

1. Open your phone’s messaging app.

Type the relevant deactivation code based on your subscribed plan:

Text “STOP DATA” to 1355: This will stop most DU daily data bundles.
Text “CDP2” to 1012: This code is specific to certain daily data plans.
Text “QUITDO” to 5050: This may deactivate other promotional or temporary data offers.

2. Send the SMS and wait for a confirmation message from DU.

3. Once you receive a confirmation, restart your phone and check if the service has been deactivated.

If the daily data bundle remains active after using the SMS method, you may need to try alternative methods like the DU App or Customer Support for manual deactivation.

Method 2: Unsubscribe via DU App

For users who prefer managing their subscriptions online, the My DU app provides an easy way to unsubscribe from the daily data plan. This method allows you to view all active plans and deactivate them directly through the app.

Follow these steps to unsubscribe via the My DU app:

Open the My DU App: If you haven’t installed it yet, download the app from the Google Play Store or Apple App Store and log in with your DU credentials.
Navigate to “Subscriptions”: Once logged in, find the “Subscriptions” or “Active Plans” section to view all ongoing services linked to your DU number.
Locate the Daily Data Bundle: Scroll through your active subscriptions and identify the daily data package (2 AED, 3 AED, or 4 AED).
Tap “Deactivate”: Click on the daily data plan and look for the “Cancel” or “Deactivate” option. Confirm your action when prompted.
Receive Confirmation: DU will send an SMS confirming that the data bundle has been canceled.

Once deactivated, restart your phone and check if mobile data charges have stopped. If the daily data plan still renews, you may need to contact DU customer support for manual deactivation.

Method 3: Unsubscribe via DU Customer Support

If you are unable to unsubscribe using SMS or the DU app, you can contact DU customer support for assistance. This method ensures that your subscription is manually canceled by a representative.

Here’s how to request deactivation through DU’s support channels:

Call DU Customer Care: Dial 00 971 4 390 5555 from your DU mobile number and follow the IVR prompts to speak with an agent.
Use DU Live Chat: Visit the official DU website and access the live chat feature under the support section. A representative will assist you in deactivating the plan.
Reach Out on Social Media: DU also provides customer support through platforms like Twitter and Facebook. Send them a message requesting to cancel your daily data bundle.

When contacting customer support, provide your DU number and specify the exact data plan you want to cancel. Once processed, you will receive a confirmation SMS.

If your daily data bundle is still active after requesting cancellation, follow up with DU support to ensure that the plan has been fully removed from your account.

How to Check If the DU Daily Data Bundle Is Deactivated?

After unsubscribing from the DU daily data plan, it’s important to confirm that the service is no longer active to prevent further deductions. You can check your subscription status using the following methods:

Dial USSD Code: Dial *135# and follow the menu options to check active plans. If the daily data package is still listed, it means deactivation was unsuccessful.
Use My DU App: Open the DU app, go to the Subscriptions section, and verify if the daily data bundle is still active.
Send a Balance Inquiry SMS: Send “Balance” to 1355 to check if recent deductions indicate that the data plan is still renewing.
Contact DU Customer Support: If you are unsure whether the plan is deactivated, reach out to DU’s customer care for confirmation.

If your data bundle is still active, try resending the deactivation SMS or using an alternative method to cancel the service. Always verify after a few hours to ensure that your request has been processed.

What Are the Best Alternatives to DU’s Daily Data Plan?

If you frequently use mobile data, relying on DU’s daily data packages may not be cost-effective. Instead, DU offers several weekly, monthly, and flexible data plans that provide more value for money.

Here are some better alternatives to DU’s daily data plans:

DU Weekly Data Plans: These plans offer more data at a lower per-MB cost. For example, DU’s weekly data bundle for 20 AED provides 500MB of data, which is more affordable than paying 2-4 AED daily.
DU Monthly Data Plans: If you need long-term data, a monthly package is a smarter choice. The 50 AED monthly plan gives 2GB of data, making it more economical than multiple daily subscriptions.
DU Flexi Plans: These plans allow you to use data, calls, and SMS as per your needs. They are ideal for users who want customized packages without automatic daily renewals.
WiFi Calling & Home Internet: If you frequently use the internet at home or work, switching to DU WiFi or broadband plans can help save mobile data.

Choosing the right DU plan based on your data consumption habits will help you save money while ensuring uninterrupted connectivity.

What to Do If the DU Daily Data Plan Is Still Active After Unsubscribing?

In some cases, users may find that the DU daily data package continues to deduct charges even after sending an unsubscribe request. If this happens, follow these steps:

Check for Active Subscriptions: Dial *135# or check the My DU app to see if the daily data bundle is still listed under your active plans.
Resend the Unsubscribe SMS: Sometimes, the first deactivation request may not process correctly. Try resending “STOP DATA” to 1355 or using an alternative code like “CDP2” to 1012.
Restart Your Phone: Some users have reported that their DU data package remains active until they reboot their device.
Contact DU Customer Support: If the issue persists, call 00 971 4 390 5555 and request manual deactivation. You can also try DU’s live chat or their social media support channels.
Monitor Your Balance: Even after unsubscribing, check for any unexpected deductions in the next 24 hours. If charges continue, escalate the issue with DU.

If you still experience issues, you may need to block DU promotional services or request a full refund for unauthorized deductions.

How to Avoid Unwanted DU Data Package Activations in the Future?

To prevent accidental activation of DU daily data plans, follow these proactive measures:

Turn Off Mobile Data When Not in Use: DU’s daily data bundles automatically activate when mobile data is switched on without an active plan.
Manually Subscribe to a Fixed Plan: Instead of relying on auto-activated bundles, choose a weekly or monthly plan that prevents automatic charges.
Block DU Promotional Offers: Some users receive promotional data subscriptions that activate automatically. Call DU customer support to request a block on promotional services.
Monitor Usage Alerts: DU sends SMS alerts when a daily data plan is activated. Pay attention to these messages and immediately unsubscribe if needed.
Set Up a Data Limit on Your Phone: On Android and iPhone, you can enable a mobile data limit to prevent automatic DU data plan activation.

By taking these steps, you can avoid unexpected deductions and maintain full control over your DU data subscriptions.

Conclusion

Unsubscribing from DU’s daily data plan is crucial if you want to avoid unnecessary deductions and manage your mobile expenses effectively. Whether you choose to deactivate via SMS, the DU app, or customer support, following the correct steps ensures your plan is canceled successfully.

For a more cost-effective solution, consider switching to a weekly or monthly data plan that offers better value and prevents daily auto-renewals. Additionally, taking precautions like turning off mobile data when not in use and blocking unwanted DU promotions can help prevent future activations.

If you still face issues after unsubscribing, always check your subscription status and contact DU support for assistance. By following these steps, you can take full control of your DU data services and avoid surprise charges.